Holiday Inn Express Beijing Airport Zone, an IHG Hotel

During my inaugural journey to China, apprehensions about the language barrier weighed heavily on my mind. However, to my delight, the hotel staff's attentiveness and eagerness to assist quickly dissolved any concerns. Their unwavering commitment to service became the highlight of my stay. From the moment I arrived, burdened by cumbersome luggage, the staff showcased their considerate nature. Notably, a waitress went above and beyond her duties, proving to be an invaluable aid during my mealtimes. Her keen eye for my distress did not go unnoticed, and her efforts to assist with ordering food and translations were commendable. Her dedication and empathy are truly deserving of recognition, and one might even suggest that her exceptional service merits a pay rise. The front desk personnel were also instrumental in providing guidance and support. When I needed to access a cash machine, they not only directed me to one across the road at the hospital but also ensured my safe return to the hotel premises. As my trip neared its end, the staff's helpfulness persisted; they efficiently arranged a taxi to the airport, ensuring a stress-free departure. The warmth and proficiency of the hotel team left such an impression that upon my return to China a few days later, I sought out the same comforting experience. Unfortunately, due to the hotel's popularity and a coinciding convention, I was unable to secure a room. This minor disappointment did little to tarnish the memory of their outstanding service. This experience has taught me that a language barrier is a minor obstacle when met with genuinely helpful individuals. The hotel's staff not only made my stay in China comfortable but also deeply memorable. I eagerly anticipate the opportunity to book with them again in the future, hopefully well in advance to avoid missing out.

Free breakfast and shuttle bus to airport

Very close to the airport

The location was accessible by buses to go places and to subway station. The free continental breakfast was excellent with different menu everyday. I was Honored with a Gift and Special Soup & Fruits Platter for Dinner on my Birthday-(October 3rd). The entire Staff services were Professional and Friendly.

The room was modern and comfortable. Breakfast was plenty and offered a good selection of different dishes. Free shuttle bus to the airport makes the journey easier. in the evening we took a taxi from subway to hotel and it cost around 20 yuan. 2 supermarkets next door